I've attempted to import some of your demo sites on Cloudways / Digital Ocean hosting and each time it got to the thumbnail step, it would finish but then glitch out and keep going to like 10000/1000..lol I've had no issues importing demos with different hosts so curious as to why this happens. I really want to switch to the Cloudways hosting but obviously this is an obstacle with your software!
Good. Thank you for informing us.
Let us know if you still have any other questions.