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  Public Ticket #1850717
video popup keeps plying on close
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  • Rick Shaikh started the conversation

    Hello,

    I'm using the JetPopup to display a youtube video when a button is clicked on my home page header. Once I click Play to start the video (autoplay doesn't seem to work), it then keeps playing even when I close the popup. It only stops if I pause the video and then close the popup. 

    Obviously, this is not a good user experience. How can this problem be fixed?

    Thanks for you help.

  •  282
    Nick replied

    Hi Rick!

    Thank you for contacting our tech team!

    Our team is working on fixing this issue and the solution will be available in the further updates.

    Best regards, CrocoBlock team.

  •   Rick Shaikh replied privately
  •  282
    Nick replied

    Dear Customer, 

    thank you for your query!

    We'll check your request and get back to you with the reply.

    Thank you in advance!

    Best regards,
    Crocoblock Team!

  •  282
    Nick replied

    Dear Rick!

    We are doing our best to update the plugin as soon as possible, but we can't give you exact information about the dates. It's a pity that we can't provide the needed functionality now. 

    Thank you for your patience.

    With best wishes, CrocoBlock team.

  • Rick Shaikh replied

    Hey Nick,

    Is it possible for your developers to send me the updated code so I can just copy/paste it into the appropriate file myself? Or maybe send me the updated files I need to make sure it works without having to wait for the full update? If I can't use this feature then I'll need a refund on the plugin because I can't use it...

    Please let me know if this is doable.

    Thanks!

  •  282
    Nick replied

    Hi Rick!

    Unfortunately, this can't be done for you now. This question requires more efforts, so this issue is in a roadmap now. 

    Sorry for inconveniences. 

    Best regards, CrocoBlock team